Shipping policy

Shipping

Your order is packed and sent from our studio on the Central Coast, Australia. We aim to process orders within one business day.

We ship via Australia Post or DHL Express within Australia, and FedEx or DHL Express for international orders.

Within Australia

Standard shipping is a flat rate of $10 AUD. Express Shipping is available for $15 and typically arrives the next business day once your order has been dispatched.

All deliveries require a signature, so make sure someone is home to receive your parcel. If no one is available, a card will be left with instructions to arrange a pickup or reschedule your delivery.

Free shipping applies to all orders over $280.

International Shipping

International orders ship at a flat rate of $35 AUD (approximately $20 USD).

Please be aware that duties and taxes on international orders are set by your local government and are your responsibility to pay. We have no control over these costs. Duties and taxes paid at checkout are non-refundable, including in the case of returns or exchanges.

Tracking Your Order

Once your order ships, you will receive an email with your tracking details. It can take up to 12 hours for tracking to update after dispatch. If you cannot locate your tracking information, email us at hello@okeme.com.au and we will help you sort it out.

Pre-Order Items

We offer a small number of pieces on pre-order. Here is what you need to know before you buy.

Payment: Full payment is taken at checkout to reserve your piece.

Estimated delivery: The dispatch date on the product page is an estimate and may shift due to production or shipping timelines. We will notify you by email if anything changes.

Mixed orders: If your cart includes both in-stock and pre-order items, everything ships together once the pre-order arrives. If you want your in-stock pieces sooner, place them as a separate order or send an email directly to hello@okeme.com.au.

Cancellations: Pre-orders cannot be cancelled or refunded before delivery.

Returns: Once your order arrives, pre-order items follow our standard returns policy. Change-of-mind returns are for store credit only.

Changing Your Order

If you need to make a change, contact us as soon as possible at hello@okeme.com.au with your order number. We will do our best to help, though we cannot guarantee changes once your order is in our fulfilment process. In some cases we can add items or combine orders into one shipment, but only if you reach out straight away.

Please note: We do not accept cheques, cash, money orders, or orders placed over the phone.