Return and Refund Policy

This policy applies to all garments purchased through Okeme’s online store at https://okeme.com.au by customers in Australia and internationally.
By purchasing from Okeme, you agree to the terms outlined in this policy.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, along with the following conditions:

• Please contact and send an email to Okeme at hello@okeme.com.au
• The garment must be returned in the original condition, unworn, unwashed, and with all original tags, including change of mind tag and packaging intact – otherwise your return will be invalid.
• Garments must be without make-up stains, fake tan marks or perfumes washing powder odours, any returns where these are present unfortunately will not be accepted.
• The garment must be returned to us in saleable condition.
• You must include the original proof of purchase (order number, receipt, or email confirmation).
• All returns must be sent via a trackable courier or registered post.
• Okeme does not provide return labels or cover return shipping costs. The return shipping cost is at the customer’s expense.
• Once we receive and inspect your return, we will process your exchange or issue a store credit and notify you by email.
• If the requested size, colour, or style is no longer available, we will contact you to offer an alternative or store credit.
• When customers order several sizes or colours of the same item to try at home (“bracketing”), we’re happy to accept the returns - however, any returned items will qualify for store credit only.

To start a return, contact us at hello@okeme.com.au. If your return is accepted we will follow the instructions above.

Damages and issues

We take great care to ensure your items arrive in perfect condition.
If you receive a faulty item, please email hello@okeme.com.au within 48 hours of delivery, including: 

• A photo and description of the fault
• Your order number, full name and contact details

Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to email us and return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@okeme.com.au.

Contact Us
If you have any questions about our Return & Exchange Policy, please contact hello@okeme.com.au.

Changes to This Policy
We may update this policy from time to time. The current version will always be posted on our website at https://okeme.com.au. The updated policy will apply to purchases made after the effective date listed above.